Alyssa - Scheduling Coordinator

Alyssa – Scheduling Coordinator

Alyssa is the one who greets you when you first come to the office. She started working at Fichter McDougal PLLC in 2011, but started in the dental field in 2000. According to Alyssa, her favorite part of the job is accommodating patients, along with enjoying the diversity of their personalities. Alyssa is married and loves raising and spending time with her four beautiful girls. She enjoys balancing work and family, and being a solid role model for her daughters is a daily goal. They attend Grace Spring Bible and faith is the cornerstone of her family.


Amber -Dental Hygienist

Amber began working at Fichter McDougal PLLC only six months ago as a Dental Hygienist but has been in the field for two years now. She graduated from Kalamazoo Valley Community College in 2014 and is certified in N2O and Local Anesthetic. She loves working at Fichter McDougal because they are advanced and stay up to date with their dental guidelines. “Caring for their patients is one of their top priorities and I respect that greatly.” Outside of work, Amber enjoys taking walks and relaxing to some great Netflix shows. She has a great passion for animals and loves volunteering at adoption events.

 Amy -Dental Hygienist

Amy -Dental Hygienist

Amy is from Paw Paw, Michigan and began working at Fichter McDougal PLLC in 2008 as a Clinical Assistant for three years before attending dental hygiene school in 2011 at Kalamazoo Valley Community College. Now, as a Dental Hygienist, her favorite part of the job is educating patients. She loves working with the doctors because they do great dental work, while staying up to date with all the latest technology and attending educational classes to better serve our patients. “At Fichter McDougal, we know how to mix work with fun which makes coming to work very easy!” Outside of work, she loves spending time with her husband, Dan, and their dog, Penny. Furthermore, she enjoys shopping, running, and being with her family and friends.

 Anne - Registered Dental Assistant

Anne – Registered Dental Assistant

Anne is a Registered Dental Assistant and started in the field in 1980, right after graduating from Ferris State University. She has been with the office since 2004, and enjoys helping people achieve happy, healthy smiles and making them feel good about their overall dental health. She loves that the doctors provide a high-level of dental care in a wonderful atmosphere that makes coming to work every day a joy. Anne is from the amazing city of Colon, Michigan—the Magic Capital of the World—and has lived in Southwest Michigan her entire life. She is happily married and has four adult sons combined. They enjoy maintaining their small farm, which includes a collection of horses, goats, chickens, dogs, barn cats, and one happy rooster! When given some extra spare time, she also enjoy antiquing, kayaking, bonfires, movies, and visiting with her family.

Cy - Scheduling Coordinator

Cy – Scheduling Coordinator

Cy grew up in Findlay, Ohio and has been greeting patients at Fichter McDougal PLLC with a warm “Hello!” since 2013! Her other duties include verifying insurance benefits, keeping the hygiene schedule full, and assisting the doctors whenever they need her. Her favorite part of the job is getting to know patients and making sure all their needs are met.  Cy especially loves working with Dr. Fichter and Dr. McDougal because their number one concern is always their patients. She best describes working at Fichter McDougal with the quote from Margaret Carty, “The nice thing about team work is that you always have someone on your side.” Outside of the practice, Cy enjoys traveling, boating on Lake Michigan, and taking walks with her little dog, Awegie. Family is very important to her and she treasures the moments spent with those she loves.

Jamie - Clinical Assistant

Jamie – Clinical Assistant

Jamie is a local from Kalamazoo and began working for Fichter McDougal PLLC in May 2014. Her interest in the dental field began as early as 6th grade as she would help by pouring models and assisting with charts. Her favorite part of the job is interacting with patients and getting to know them. She especially loves the fun atmosphere and working closely with the doctors because of how thorough and direct they are with their patients; it really shows how much they care. Outside of work, she loves spending time with her husband, Matt, their dog, Yoshi, and being with friends, taking walks, and watching movies.

Karen - Registered Dental Assistant

Karen – Registered Dental Assistant

Karen started working for Drs. Fichter and McDougal in 1998 after entering the dental field in 1988. She is both a certified and Registered Dental Assistant and loves watching her patients walk away with a smile after treatment. She also enjoys working closely with the doctors, which gives her a great sense of accomplishment. Karen is from Paw Paw, Michigan and is married with three kids and two stepsons. She likes to travel and hang out with her family no matter what the activity. On weekends, she enjoys watching her children in their various sports activities and tries to enjoy every minute before they are all grown up and gone!

Kim - Financial Coordinator

Kim – Financial Coordinator

Kim has been in the dental field since 1998 and started at Fichter McDougal in 2011. She works as the Financial Coordinator, which means she is involved in billing insurance, scheduling, and collections. One of the things she enjoys about her job is building relationships with patients and helping them obtain dental health that will last a lifetime. “Our doctors are completely committed to their practice and their patients. They listen, care, and explain everything, which makes everyone very comfortable. Our patients trust them, and that says a lot. The entire staff has a lot of fun on the job, which makes it a dream to work here.” The secret of joy in work is contained in one word—excellence! Kim is originally from the Detroit area and moved to the Kalamazoo area in 2007 to be closer to her grandson. She now has two grandchildren and loves spending time with her husband and family. When given spare time, she also enjoys scrapbooking.

Nicole - Registered Dental Assistant

Nicole – Registered Dental Assistant

Born in Battle Creek, Michigan, Nicole started assisting in 2002 for a small town dental office when she was going through her dental hygiene program.  Nicole graduated in 2005 with an Associate Degree in Applied Science Dental Hygiene. She has always been passionate about teeth and enjoys applying her experiential knowledge to help patients. Now a Registered Dental Assistant, Nicole loves that there is always something new with each patient that comes through the door. She also enjoys her fellow coworkers who make each day so much fun and relates them to a well-oiled machine because they all come together and work as a team. Outside of work, Nicole enjoys photography, motorcycles, and traveling but loves spending time with her daughter and friends.


Randi – Certified Dental Assistant

Randi was born and raised in Otsego, Michigan and started working at Fichter McDougal PLLC in 2014.  She has been in the dental field for over four years and obtained her certification in 2015 and just finished her registered requirements in 2016.  Randi loves waking up to come to work everyday to work hard servicing her patients, but she has fun while doing it.  Randi loves working for Drs. Fichter and McDougal and is so happy to be a part of the team.  She believes in working hard, but playing harder!  In her spare time, she loves hanging with her friends or just being at home with her dogs.  In the summer months, you can find her camping or gardening, and hunting in the winter and fall.

Robyn - Dental Hygienist

Robyn – Dental Hygienist

Originally from Texas and raised in Tennessee, Robyn has lived in Kalamazoo since 2006 when she began working at Fichter McDougal PLLC and has worked her way up to Hygiene Team Manager. She has an Associate Degree in Applied Science from Western Kentucky University has been in the dental field since 1998. Robyn loves developing relationships with her patients and being able to see the outcome of their treatments.  She speaks very highly of the doctors as “they are very talented state-of-the-art professionals who make every day a treat on the job.” Robyn is very proud of where she works and loves the cutting edge technology that Fichter McDougal PLLC has to offer. When not in the office, she loves to spend time outdoors with her husband and two daughters while enjoying the “simple stuff” in life.

Kelley - Dental Hygienist

Kelley – Dental Hygienist

Kelley hails from Centreville, Michigan and has been with the practice since 2011 after entering the dental field in 1993. She earned an Associate’s Degree in Applied Science in Dental Hygiene from Ferris State University and also has achieved Bolas Laser Certification, PRIDE Institute training, and PAC – Live esthetic training. Kelley loves that the doctors are blessed with great personalities and provide excellent dentistry. Though they are both very easy going, they are very serious about providing the highest quality dental care to their patients. Her favorite part about working at Fichter McDougal is spending time with her fellow staff, “The Fabulous Fourteen” and loves the quote from Robert Orben, “If you can laugh together, you can work together.” Outside of work, Kelley enjoys going to sporting events with her with her nieces and nephews in addition to camping, fishing, scrapbooking, line dancing, and volunteering at her church’s outreach ministry.